Product Defect Warranty

(a) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(b) We offer a 12-month warranty for all our products, as outlined in the warranty documentation provided, ensuring they are free from defects during this period. (Updated from 01/08/2024)

(c) A defect refers to faults, errors, or flaws in the products resulting from improper workmanship or materials.

(d) To claim warranty, cease use of the product and contact us with written evidence (photos/videos) and description of the defect. If required, return the defective product with all packaging, parts, accessories, documentation, and proof of purchase.

(e) You will initially bear the cost of returning the product. If the product is indeed defective, we will refund these costs.

(f) Upon receiving your returned product, we will examine the alleged defect to verify its validity.

(g) If your claim is validated, we will repair or replace the product, or offer a credit, refund, or compensation if neither repair nor replacement is possible.

(h) The warranty does not cover defects resulting from wear and tear, accidents, misuse, or failure to follow product instructions. It excludes damage due to exposure to inclement weather or prolonged exposure to wet conditions, as our products are not designed to be waterproof. Using the product in such conditions constitutes misuse and voids the warranty. The warranty also excludes damage from unauthorized repairs or alterations.

Australian Consumer Law Rights

(a) We might accept returns due to change of mind. You may, however, be entitled to repair, replacement, or refund under Australian Consumer Law.

(b) These Terms do not alter or exclude your rights under the Australian Consumer Law. All other warranties not guaranteed by this Law are excluded, except those explicitly stated in these Terms.

(c) For returns seeking remedy under Australian Consumer Law, you will bear the associated costs.

(d) If your claim is valid, we will refund the return delivery costs and either send a replacement or refund the product price.

Limitations

(a) Subject to your Consumer Law Rights and to the fullest extent permitted by law: (1) Neither Party is liable for consequential loss. (2) Each Party’s liability is proportionately reduced to the extent the other Party contributed to the liability. (3) Our total liability under these Terms is limited to the price you paid for the product involved in the claim.

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Monthly Maintenance Check Guideline for Plugs and Sockets

At INCHARGEx, we prioritize your safety and the optimal performance of your portable EV chargers. To ensure continued safe usage, we recommend all customers perform a monthly maintenance check of their plugs and sockets.

Guidelines for Monthly Maintenance Check:

• Inspect the Plug and Socket Connection: Ensure the plug is properly inserted into the socket. The plug should fit securely without any wobbling or looseness.

• Check for Signs of Wear and Damage: Examine both the plug and socket for any visible signs of wear, damage, or discoloration. Look out for cracks, burn marks, or any other signs of electrical damage.

• Ensure Clean and Dust-Free Conditions: Make sure both plug and socket are free from dust, dirt, or any foreign objects that could interfere with a secure connection.

• Test for Secure Fit: When inserting the plug into the socket, it should feel firm and stable. If there is any noticeable looseness or difficulty in inserting or removing the plug, the socket may require attention or replacement.

• Avoid Using Damaged Equipment: If any damage is found during your inspection, do not use the equipment. Contact a qualified technician or INCHARGEx customer support for guidance on repair or replacement.

By adhering to this monthly maintenance check, you help ensure your equipment remains in safe and effective working condition, reducing the risk of electrical hazards and prolonging the lifespan of your portable EV charger.

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INCHARGEx Burned Plug Policy

At INCHARGEx, we are dedicated to providing high-quality products designed for durability and safety. However, even plugs and sockets built tough for Australian conditions can wear out over time due to various factors. This policy outlines our approach to handling burned plugs for portable EV chargers in compliance with Australian consumer law.

Understanding Burned Plugs

While our products are manufactured to the highest standards, several factors can contribute to the degradation of plugs and sockets, leading to burned plugs. The following are the most common reasons for this wear:

• Mechanical Wear and Tear: Frequent plugging and unplugging can cause physical wear on the pins and socket contacts, potentially leading to loosening of connections over time.
• Vibration and Movement: In environments where the plug and socket are subject to vibration or movement, screws can gradually loosen, compromising the electrical connection.
• Electrical Load: Consistent operation near the maximum rated load can result in thermal stress, accelerating the degradation of the plug and socket.
• Thermal Cycling: The heating and cooling cycles during normal use cause expansion and contraction of metal components, which may loosen screws and connections over time.
• Corrosion: Environmental factors such as humidity or exposure to certain chemicals can cause corrosion of metal parts, affecting the quality of electrical connections.
• Poor Initial Installation: Improper installation, such as screws not being tightened sufficiently, can cause problems to develop more quickly.

• Loose Connections: Screws holding wires in place can become loose, leading to poor contact and increased electrical resistance.
  
• Arcing: Poor connections can cause arcing, where electricity jumps across a gap, generating heat and potentially damaging the plug and socket.
• Overheating and Melting: Increased resistance from loose connections can generate excessive heat, potentially leading to the melting of plastic components.

• Full Warranty Coverage: Any signs of burning, overheating, or electrical damage to plugs will be covered under warranty, provided the equipment has been used according to the manufacturer's guidelines.
• Customer Action: Please contact INCHARGEx customer support immediately if you notice any signs of burning or damage to the plug. We will arrange for an inspection and provide a replacement or repair if deemed necessary.

• Conditional Warranty Coverage: Signs of burning or electrical damage to plugs may be covered under warranty. An inspection by INCHARGEx or a certified technician is required to determine if the issue resulted from normal use, manufacturing defects, or external factors such as improper usage or overloading.
• Customer Action: Report any issues to INCHARGEx customer support. We will guide you through the inspection process and determine if a replacement or repair is warranted.

• Limited Warranty Coverage: Warranty claims for burned plugs will be assessed on a case-by-case basis. Coverage may be provided if it is determined that the damage was due to normal use and not due to misuse, improper maintenance, or external factors.
• Customer Action: Contact INCHARGEx customer support with details of the issue. Further instructions will be provided for inspection and evaluation.

• No Warranty Coverage: Burned plugs will generally be considered outside of the standard warranty period and likely attributed to normal wear and tear, misuse, or other external factors.
• Customer Action: We recommend consulting with a qualified technician for repair or replacement options. INCHARGEx can provide guidance on authorized service centers or replacement parts if needed.

• Proper Usage: Warranty coverage is only applicable if the product has been used in accordance with INCHARGEx guidelines and within the rated electrical specifications.
• Inspection Requirements: In some cases, INCHARGEx may require inspection of the damaged plug by our team or an authorized technician to validate the warranty claim.
• Exclusions: Damage resulting from improper use, overloading, modifications, or use with incompatible equipment is not covered under this warranty.