Policies

Shipping

We are committed to delivering your order as quickly and efficiently as possible. We primarily use Australian Post service to ship most of our orders. Once your order is processed, you will receive an email confirmation with a tracking number for your convenience.

Shipping Information:

  • Shipping is free for orders over $100.
  • Order processing time is 1 to 2 days. Please note that orders placed on weekends or public holidays may experience longer processing times.
  • Pick up is not available at this time. All orders will be shipped directly to the address provided at checkout.
  • All orders are shipped from our Melbourne warehouse. Delivery times may vary depending on your location.

Please note that while we do our best to ensure timely delivery, we cannot be held responsible for delays or issues with shipping once the order has been dispatched. If you experience any problems with your shipment, please contact us and we will do our best to assist you.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer the following return policy:

  • Full refund for defective items on arrival. If you receive a defective item, please contact us immediately to arrange for a return and full refund.
  • Full refund for change of mind return up to 30 days from arrival for unused items. If you decide to return an item for any reason, and the item you purchased has not been opened or used, please contact us within 30 days of the item's arrival to arrange for a return and full refund.
  • Restocking fee of 20% for used item that are still functional after 30 days. If you wish to return an item but you have used the item and it is still functional, you will be subject to a 20% restocking fee. Please contact us to arrange for a return and refund.
  • Customer will not be refunded for items that are opened and used and become unsellable/non-functional. If you have opened and used an item to the point where it is no longer functional or can no longer be sold, we will not be able to provide a refund.

Please note that the customer is responsible for the cost of return shipping unless the item is defective or there was an error in the order.

Privacy Policy

At INCHARGEx, we are committed to protecting your privacy and safeguarding any personal information that you provide to us. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.

Collection of Personal Information
We collect personal information from you when you interact with our website, make a purchase, or communicate with us. This information may include your name, contact details, payment information, and any other information you provide to us.

Use of Personal Information
We use your personal information to process your orders, communicate with you, and improve our services. We may also use your information for marketing purposes, but we will always provide you with the option to opt-out of receiving such communications.

Disclosure of Personal Information
We may disclose your personal information to third-party service providers who assist us in providing our services, such as payment processors or delivery companies. We may also disclose your information to law enforcement or government authorities if required by law.

Storage and Security of Personal Information
We take all reasonable steps to ensure that your personal information is stored securely and protected from unauthorised access or disclosure. We use appropriate security measures, such as encryption and password protection, to safeguard your information.

Access and Correction of Personal Information
You have the right to access and correct any personal information that we hold about you. If you wish to do so, please contact us using the details provided below.

Contact Us
If you have any questions or concerns about our Privacy Policy or the way in which we handle your personal information, please contact us using the Chat With Us feature.

By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. We reserve the right to modify or update this policy at any time, and will provide notice of any material changes.

Product Defect Warranty

(a) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(b) We offer a 2-year warranty for all our products, as outlined in the warranty documentation provided, ensuring they are free from defects during this period.

(c) A defect refers to faults, errors, or flaws in the products resulting from improper workmanship or materials.

(d) To claim warranty, cease use of the product and contact us with written evidence (photos/videos) and description of the defect. If required, return the defective product with all packaging, parts, accessories, documentation, and proof of purchase.

(e) You will initially bear the cost of returning the product. If the product is indeed defective, we will refund these costs.

(f) Upon receiving your returned product, we will examine the alleged defect to verify its validity.

(g) If your claim is validated, we will repair or replace the product, or offer a credit, refund, or compensation if neither repair nor replacement is possible.

(h) The warranty does not cover defects resulting from wear and tear, accidents, misuse, or failure to follow product instructions. It excludes damage due to exposure to inclement weather or prolonged exposure to wet conditions, as our products are not designed to be waterproof. Using the product in such conditions constitutes misuse and voids the warranty. The warranty also excludes damage from unauthorized repairs or alterations.

Australian Consumer Law Rights

(a) We might accept returns due to change of mind. You may, however, be entitled to repair, replacement, or refund under Australian Consumer Law.

(b) These Terms do not alter or exclude your rights under the Australian Consumer Law. All other warranties not guaranteed by this Law are excluded, except those explicitly stated in these Terms.

(c) For returns seeking remedy under Australian Consumer Law, you will bear the associated costs.

(d) If your claim is valid, we will refund the return delivery costs and either send a replacement or refund the product price.

Limitations

(a) Subject to your Consumer Law Rights and to the fullest extent permitted by law: (1) Neither Party is liable for consequential loss. (2) Each Party’s liability is proportionately reduced to the extent the other Party contributed to the liability. (3) Our total liability under these Terms is limited to the price you paid for the product involved in the claim.

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